Due to the nature of peptide products, we do not accept returns on opened, used, or tampered items.
You may be eligible for a return or replacement if:
✔ You received the wrong product
✔ Your order arrived damaged
✔ Your order was incomplete
All issues must be reported within 48 hours of delivery.
For safety, quality control, and regulatory reasons, the following items are non-returnable:
Opened or used products
Products with broken seals
Products damaged after delivery
Sale or promotional items
Refunds are issued only if:
The return request is approved
The product is unused, unopened, and returned in original packaging
The issue was reported within the allowed timeframe
Once approved, refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping fees are non-refundable.
If your order arrives damaged or incorrect, please contact us immediately.
📧 Contact: [your support email]
📸 Include clear photos of the package and product
📦 Include your order number
We will review the issue and arrange a replacement or refund where applicable.
Orders can only be canceled before they are processed or shipped.
Once an order has been shipped, it cannot be canceled.
We do not offer direct exchanges.
If eligible, you may return the item for a refund and place a new order.
We encourage customers to contact us directly to resolve any issues.
Unauthorized chargebacks may result in account suspension.
Our products are sold for research or educational purposes unless otherwise stated.
By purchasing from our website, you acknowledge and agree to this Refund & Return Policy.
If you have any questions regarding this policy, please contact us:
📧 Email: [your support email]
🕒 Support Hours: [your business hours]
Mon – Fri : 8:30 – 18:00
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